This issue may happen because your sender device (PC/mobile) and the (IFP or Projector) are not on the same network. To fix this issue, please try the following steps :
- Manually enter the IP address of the (IFP or Projector) in the “Enter the IP address” field of Display Share Windows app or,
- Click “Can’t find your room” button on Display Share mobile app to locate the (IFP or Projector).
If issue still persists, please go to Optoma technical support page to submit a support request with your product issue description or symptoms, once we received your request will soon contact you to provide further support.