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RMA Procedure

The following policy is for RMA transactions for Optoma’s products. It will help you properly return Optoma’s products if needed. If you have any questions regarding the RMA policy or are in need of technical support, please call Optoma’s toll free number at 888-862-0228.

  • In-warranty service/RMA procedure

    1. Fill out the RMA form entirely.
    2. Provide proof of purchases with RMA form.
    3. Upon receipt of your info, an RMA number will be assigned to you within one business day.
    4. Label box with the RMA number assigned for shipping to Optoma for service.

  • Out-of-warranty service/RMA procedure

    1. If you choose to Troubleshoot with us please fill out this form (www.optomausa.com/service-and-support/supportenquiries/technical) or give us a call at: 510-897-8600 or 1-888-289-6786 (6am – 5pm PST).
    2. If after your troubleshooting with us, or if you don’t choose to trouble shoot with us you can reach out to our repair partners:.
      • If you are in the USA:
        • Computer Bay
          Shipping Address:
          Computer Bay,111 East Joliet Street,
          Schererville, IN 46375
          Contact Email: service@computerbay.org
          Contact Phone: (219) 322-3004
          Website: www.computerbay.org
        • Atlas Electronics, Inc. TV & Projector Repair
          Shipping Address:
          2737 Irving Blvd.
          Dallas, TX 75207
          Contact Email: johnpkhoury@gmail.com
          Contact Phone: (214) 631-2901
          Website:www.atlaselectronicsinc.com
          Monday-Friday (8 am-5:30 pm)
          Saturdays (9 am-2 pm)
          Sundays (Call or Email for Appointments)
        • Digitron Electronics
          Shipping Address:
          7801 E. Telegraph Rd. Suite D
          Montebello, CA 90640
          Contact Email: repairs@digitronelectronics.com
          Contact Phone: (323) 887-0777
          Website: www.digitronelectronics.com
          Contact Page: www.digitronelectronics.com/contact/
      • If you are in Canada:
        • MEGATECH Integrated Services Ltd.
          Shipping Address:
          351 Steelcase Rd. West, Unit 8,
          Markham, Ontario, Canada
          Contact Email: info@yourAVexperts.ca
          Contact Phone: (905) 470-8183
          Website: youravexperts.ca/
          RMA Request: youravexperts.ca/rma/
    3. They will be able to help you with any further steps on how they will handle their Out of Warranty Repair.